When you run a business, something that must always be important is great customer service. Whatever it is you do, customer service is an essential part of a successful business, and to get a good reputation and repeat customers you need to ensure that the service that you provide to your customers is good.
If you sell products online, something that customers need to be able to do is to get in touch with you easily. It may be that they need to query something, or they may want to track their order. Whatever the needs of the customer, when you are selling online you must make it clear that you can be contacted, how people can contact you and ensure that you have people there who can deal with the customer queries helpfully and efficiently.
Another industry that relies on great customer service is hospitality. In a time when money is tight the hospitality industry is struggling, and this means that getting customer service right is more important than ever. Ensuring that customers are served promptly is part of this, and you can use things like wireless call buttons to help customers and staff to communicate.
If you provide your customers with a service, then you need to ensure that you are doing a good job and that you are communicating well with your customer. Whether you are a window cleaner or a dog walker. Turn up at the agreed times and dates and provide the agreed service.