Good service is when the request is made, it’s filled, it’s reasonable in scope, the person serving you is pleasant and competent, nobody is walking away feeling disappointed, and that’s about it. That’s not magic, that’s basic.
Anticipation is magic. Knowing what you’re going to need before you know you need it. Being able to solve a problem before it becomes a problem. For a Chester luxury Hotel, contact https://rowtonhallhotel.co.uk/
The difference between good service and magic is anticipation, attention, and memory.
For good service, you need the three Cs: competence, courtesy, and concern. For good magic, you need attention to detail and a recognition of the limits of the script.
And once you get to that point, the real barrier to magic is not spending money but devoting time. People often assume that magic requires a lot of money, but really, it just requires attention. Once you’ve established the script, it’s a matter of using a few extra seconds of attention.
Magic is about being aware of the people you’re dealing with and using that awareness to give them something they want, without them even realising that they want it.
Let’s talk about magic.
It’s pretty easy to distinguish good service from good magic. Good service is transactional. When you’re in a transactional mode, you’re trying to process a request. When you’re in a magical mode, you’re trying to anticipate needs.
Good service is when someone says, “I need something. Please do that.” Magical service is when someone says, “You’re going to need something, so I’ll just go ahead and do that.” The first is a request. The second is an offer.
People often think that magic requires technology, but it doesn’t. People often think that magic requires money, but it doesn’t. All that magic requires is the ability to observe the world around you and to be able to put two things together that other people can’t.